If you are reading this article, most likely, you have faced a problem with KYC. The average time of completing KYC usually takes less than 3 minutes. However, there are some exceptions. Here we will list the most common reasons why your KYC is taking so long and what you should/should not do:

1. Logging in from different addresses

If you are using a VPN on your computer when browsing GamesPad and later you login into the platform from your mobile phone, you may face a longer KYC process. The system can see that one person is leaving contact details in Germany while sending a photo of his documents from China. Doesn’t that seem suspicious to you? Our automated system flags this and it can give an extra reason for your application to be reviewed manually.

2. Using a disposable email

To put it simple, every email created through a temporary email service or by using an app like QQ exposes your application to additional risks and longer KYC. Thus, the system flags its as suspicious and sends for a manual review. 

3. Doctoring the documents

When you upload a photo of your ID, make sure to send the original image. There is no need to crop, add filters or blur anything on the photo. Any obvious signs of image editing will be detected automatically by a system and may result in rejecting your documents or even your application.

4. Wrong person

You may have accidentally put your wife’s ID and then deleted it, but for the system, it can be viewed as a stolen ID. In this case, you will need to get in touch with compliance and explain the situation providing proof that the person whose ID is on the platform is someone close to you.

5. Duplicate account

Let’s say you use TrustWallet, you ran into an issue and decided to re-register using your MetaMask wallet. Your first account had its KYC cleared and now you are applying again.

To the system, that is a sign of cheating and it may detect you as a person trying to win an extra allocation.

Or, you might put the wrong email or wallet address when you signed up. Maybe tried to make a second account because your first wallet got hacked. However, this is recognized as a duplicate account on our platform. We do not allow users to have duplicate accounts. In these cases, it’s best not to create a second account for yourself, but to get in touch with our customer support and ask for assistance

6. Watchlists

Let’s imagine John Smith decided to join GamesPad. He wants to jump on one of the deals straightaway and thinks that nothing should stop him from doing that. That’s where he is wrong.

It is no secret to anybody that there are millions of John Smiths all over the world. There may be a person among them who is wanted for fraud in Europe. John’s application is then flagged and a compliance officer must dig deeper to make sure that this person is unrelated.

It may seem like a quick affair, but what if there are hundreds or even thousands of people with the same name involved in criminal activity? How long would it take to go through each article, photograph, and database to make sure that we could welcome John Smith as a new Crypto Ninja?

We hope this article can shed some light on what can cause the application to take a bit longer and apologize for the temporary inconvenience. There are, of course, many more reasons why an application may take more time. However, for most of you Crypto Ninja out there, those reasons won’t apply!

Stay assured that we will do our best to welcome you into our family as soon as we can!